What I should do to open (before to open) a technical request?

Look a this guide to know the first step-self check of the product and services before asking for a technical intervention

Review any relevant documentation, user manuals, FAQs, or knowledge base articles provided by the product or service provider. Often, the solution to common issues is already documented.

Attempt basic troubleshooting steps to isolate the issue. 

• Restarting the device and/or application
• Checking connections
• Running diagnostic tests provided by the product/service.

Conduct an online search using relevant keywords related to the issue. Often, forums, community boards, or support sites may have discussions or solutions related to similar problems encountered by other users.

Verify if there are any known system outages or service disruptions that might be affecting the product or service. Many service providers have status pages or social media accounts where they post updates about such issues.

Ensure that all software applications, drivers, and firmware associated with the product are up to date. Sometimes, issues can be resolved by simply installing the latest updates. For smart device search for the model code and search information into the user manuals, or contact the manufacturer.

Generally smart devices can be updated using this guide.

If the issue involves a web application or browser, clearing cache and cookies can often resolve strange behavior or errors.

Here’s a quick guide for Google Chrome and Safari. 

If applicable, try accessing the product/service from a different device or using a different web browser to see if the issue persists. This helps to isolate whether the problem is specific to a particular device or browser.

Check any relevant configuration settings or preferences associated with the product/service. Sometimes, misconfigured settings can lead to unexpected behavior.

Ensure that login credentials (username, password) are correct and that there are no authentication issues preventing access to the product/service.

If the issue involves data loss or corruption, consider backing up important data before attempting any troubleshooting steps that might affect it.

If the issue persists after performing these steps, gather relevant information (error messages, screenshots, system logs) and then proceed to contact technical support. Provide as much detail as possible to expedite the resolution process.