Tablet replacement, prismatic lenses, spare materials, refund request and RMA.
When can I request a hardware replacement?
You can request a hardware replacement if the product you received is defective or malfunctioning.
How can I request a replacement?
By filling in the RMA request form available on the Customer Portal.
What happens after I request a replacement?
Your request will be processed and reviewed. Our technicians will contact you if necessary. You can also check the status of your request through the Customer Hub.